Smart Inbox
Unified AI-powered communications hub for automated ticket triage
2019 — 2020
Overview
An AI-powered messaging management module designed to categorize high-volume support channels and prioritize automated ticket resolution.
CHALLENGE
Eliminating notification overload in high-volume AI support channels.
Users were routinely drowning in unorganized automated tickets, causing critical priority messages to get buried under routine status updates.
APPROACH
AI-driven triage grouping and context-aware messaging threads.
Designed an inbox UI that auto-categorizes incoming prompts by priority, surfacing key action items using smart action chips and clean inline preview cards.
Result
Faster message response times and optimized daily productivity.
Transforming the communication hub increased user throughput, leading to higher engagement with advanced platform tools.
95%
Increase in Traffic
3.8x
User Engagement
98
Performance Score
48%
Conversion Rate
Pluto Grayson
Made in Framer
Created by